WINNING THE LAST MILE AS A COMPETITIVE ADVANTAGE
What separates high-performing delivery networks? Discover how leading organisations are using AI, agility and customer-centric strategies to gain a competitive advantage.
Date: Thursday, 13 August 2026
Time: 11.00am to 12.00noon (AEST)
Venue: Online
Cost: No Charge
Registrations close at COB on Wednesday, 12 August 2026
ABOUT THIS EVENT
The last mile is no longer just about completing the delivery—it's becoming a key driver of customer experience, operational performance and competitive advantage.
According to the Eye on the Last Mile APAC Report, delivery costs have increased by 18.9%, while customer expectations continue to evolve, with 40% of consumers prioritising delivery predictability over speed (22%). At the same time, 48% of operators are expanding outsourced delivery capacity, and 78% are progressing on their AI maturity journey, highlighting a shift toward more agile, data-driven delivery networks.
Join this executive discussion to explore how leading organisations are responding to these changes by balancing cost, capacity and customer experience, and how AI is enabling better visibility, smarter decision-making and more resilient last-mile operations. Learn practical strategies Australian organisations can apply to turn delivery into a lasting competitive advantage.
PRESENTERS
Varoun Chadha - Associate Vice President ANZ, FarEyeVaroun works with enterprise manufacturers and retailers across Australia and New Zealand to modernise their transportation and delivery operations. He advises organisations on addressing complex logistics challenges through intelligent orchestration, automation, and AI-powered technology. With a strong understanding of the Global supply chain landscape, Varoun helps businesses improve operational efficiency, customer experience, and resilience across their delivery networks.
Steven Ballerini - CEO, Australian Supply Chain & Logistics Association (ASCLA)
Steven Ballerini is an experienced executive and business transformation leader with deep expertise in fourth-party logistics (4PL) and technology-enabled supply chain services. He has led and scaled complex 4PL operations, operating at the intersection of strategy, technology, procurement, and multi-vendor logistics environments to deliver measurable improvements in cost, service, and supply chain resilience for enterprise clients.
Steven has held several senior executive roles with full P&L accountability, leading large-scale turnarounds and go-to-market transformations. He is recognised for his ability to align boards, executives, and operational teams around clear commercial objectives while embedding disciplined execution and high-performance cultures.
A trusted advisor to C-suite leaders and company directors, Steven is known for his energy, commercial insight and collaborative leadership style. He holds an Executive MBA from Melbourne Business School and a Master of Entrepreneurship and Innovation from Swinburne University.
WHO SHOULD ATTEND
Designed for senior leaders across supply chain, logistics, operations and technology, this session is ideal for those shaping the future of delivery within their organisations. Whether you're responsible for operational performance, customer fulfilment, digital transformation or network strategy, you'll gain practical insights to help turn last-mile delivery into a sustainable competitive advantage.