WEBINAR - RETURNS MANAGEMENT
How to Balance Customer Experience with Cost Optimisation
Join us for a discussion focused on returns management, exploring how you can transform it from a logistical challenge into a strategic advantage that enhances customer satisfaction and drives profitability.
In today's retail landscape, merchants and manufacturers face the increasing costs of returns, especially during peak sale periods when return rates skyrocket. With returns on the rise and consumer expectations for a seamless process unwavering, finding a balance between managing costs and delivering an exceptional customer experience is paramount.
Discover how integrating a returns portal with your order data can streamline operations, minimise costs, and significantly improve your bottom line in just a few weeks, all without disrupting your existing tech stack.
Blue Yonder and Doddle are proud to present this webinar with support from the Supply Chain Logistics Association of Australia.
Date: Wednesday, 22 May 2024
Time: 2.00pm - 3.00pm (AEST)
Cost: No Charge
Registrations close on 21 May 2024
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ABOUT THIS EVENT
In this webinar, you will:
- Gain insights into the evolving challenge of rising return rates from a consumer behavior, logistics, and cost perspective.
- Discover ways to enhance operational efficiency, streamline the returns process, and significantly improve the customer experience.
- Hear some real-world success stories where merchants have significantly reduced costs and increased purchase rates through a digital returns and dispatch service.
Blue Yonder and Doddle - now a part of Blue Yonder - are proud to present this webinar with support from the Supply Chain Logistics Association of Australia.
WHO SHOULD ATTEND
Managers and executives within supply chain, logistics, operations, store operations, customer experience, eCommerce, distribution, and warehouse management. Especially relevant for those in retail or direct-to-customer businesses as well as manufacturers managing returns on a warranty basis.
PANELISTS
Archival Garcia - VIC & TAS State President, Supply Chain & Logistics Association of Australia (SCLAA)
Archie, who earned a Bachelor’s Degree in Electronic Engineering from La Trobe University, serves as the CEO of Fluent Cargo, offering the world's most comprehensive cargo shipment planning solution. His leadership extends to his role as President of the VIC/TAS Division of the SCLAA, where he utilises his deep knowledge in software and engineering within the supply chain context to drive innovation and enhance industry standards and practices.
Liam Mallet - Chief Operating Officer – APAC
Based in Melbourne, Liam joined Blue Yonder recently through the Doddle Acquisition. For the last 5 years Liam was the Chief Operating Officer for Asia Pacific at Doddle. Working closely with our key customers in the region to develop and grow the adoption of returns with over 1000 merchants Australia wide through driving consumer awareness, improving merchant margins and supporting carrier returns strategies. Prior to Doddle, Liam spent several years the Chief Information Officer at a national transport provider and lead transformational change in the e-commerce space.
Richard Ryan - Senior Strategy Industry Advisor, Blue Yonder
Richard Ryan is as a Senior Industry Strategy Advisor for APAC at Blue Yonder, specialising in logistics execution. With a rich background in supply chain and logistics, Richard brings two decades of global experience from Latin America to the US and Asia. His expertise extends across multiple verticals including retail, manufacturing and third-party logistics, making him a trusted authority adept at navigating complex supply chain landscapes worldwide.
